Technical Support Engineer
New
C
CrowdStrikeCybersecurity
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Customer serviceTechnical support
Requirements
- 3+ years of customer support, technical support, system administration, or related customer-facing role.
- Proficiency in the Windows environment, including Windows Service and Workstation.
- Experience troubleshooting and diagnosing low-level operating systems and network issues.
- Ability to learn new technologies quickly.
- Excellent relationship management, customer service, and written/verbal communication skills.
- Ability to work independently with little direct supervision and collaboratively within a team.
- Outstanding analytical and organizational abilities.
- Ability to remain calm, composed, and articulate during difficult customer situations.
- Professional fluency with the English language.
Responsibilities
- Take ownership of customer issues, including initial troubleshooting, root cause identification, and resolution or escalation.
- Identify and escalate priority issues that need immediate attention.
- Meet or exceed customer expectations on response quality, timeliness, and overall experience.
- Serve as an internal and external point of contact on customer escalations.
- Collect information and document bugs with senior engineering staff for product issues.
- Create process and troubleshooting documentation to support the knowledge base.
- Develop process improvements and new ways to delight customers.
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