Manager, IT Field Services
New
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Radiology PartnersHealthcare IT
United StatesFull-TimeManager
Salary$120,000.00 - $135,000.00
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Job Details
- Experience
- 15 years of experience in Information Technology; at least 5 years in management or supervisory role.
- Required Skills
- Project ManagementServiceNow
Requirements
- 15 years of experience in Information Technology.
- At least 5 years in management or supervisory role.
- Strong technical knowledge of ServiceNow, Windows, and macOS.
- Experience with remote support tools and IT service management/ticketing platforms.
- Experience with endpoint management, software deployments, system updates, and IT project rollouts.
- Exceptional customer service, communication, and problem-solving skills.
- Experience supporting executive-level stakeholders.
- Ability to thrive in a fast-paced, remote environment.
- Willingness to travel up to 25%.
- Healthcare IT experience, including knowledge of radiology workflows and systems, PACS, and RIS, is highly preferred.
Responsibilities
- Lead, mentor, and develop a high-performing IT Service Delivery team through coaching, performance management, and career development.
- Oversee end-user support operations, ensuring exceptional service levels, SLA compliance, and executive-level white-glove support.
- Manage IT projects, resource allocation, and operational priorities to balance strategic initiatives with day-to-day support needs.
- Direct incident, problem, and escalation management activities, driving root-cause analysis, trend identification, and long-term solutions.
- Oversee user lifecycle management, device provisioning, security updates, onboarding/offboarding, and technology compliance processes.
- Drive continuous improvement across service delivery by enhancing processes, documentation, knowledge sharing, and collaboration with cross-functional teams and vendors.
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