Customer Success Manager
New
J
JobgetherFinancial Technology
India, 9:00 PM to 6:00 AM ISTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–8 years
- Required Skills
- Data AnalysisProblem SolvingCustomer SuccessTroubleshootingRisk Management
Requirements
- Bachelor’s or Master’s degree in Finance, Applied Statistics & Analytics, Economics, or a related field.
- Minimum GPA of 8.0/10 or equivalent.
- 3–8 years of experience in customer support, client services, or customer success.
- Experience within financial services, fintech, or institutional investing.
- Strong problem-solving, analytical, and troubleshooting abilities.
- Excellent written and verbal communication skills.
- Strong customer orientation, empathy, and attention to detail.
- Ability to collaborate effectively with cross-functional teams.
- Willingness to work the 9:00 PM to 6:00 AM IST shift.
Responsibilities
- Provide prompt, professional, and effective customer support through email and support chat.
- Develop a strong understanding of the platform, products, and services to guide customers effectively.
- Build trusted relationships with clients by understanding their needs and supporting product adoption.
- Troubleshoot customer concerns and technical issues using strong problem-solving skills.
- Manage escalations by coordinating with internal teams and maintaining clear communication.
- Collaborate with Sales, Product, Engineering, and Analytics teams to improve service delivery.
- Gather and communicate customer feedback to drive product and service improvements.
- Translate financial and analytical insights into actionable guidance for clients.
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