Customer Success Manager
New
X
XsollaCustomer Success
RussiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English proficiency/advanced
- Experience
- 1-2 years
- Required Skills
- Data AnalysisStakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles.
- Strong ability to build relationships and influence stakeholders at all levels, both externally and internally.
- Excellent communication, presentation, and problem-solving skills.
- English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams.
- Comfortable working cross-functionally with product, engineering, and sales teams.
- Data-driven mindset with experience in analyzing metrics and translating them into business outcomes.
- Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability.
- Experience in industry, e.g., gaming, SaaS, fintech is a plus.
Responsibilities
- Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth.
- Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives.
- Propose new products, features, and solutions to drive customer value and support their ongoing success.
- Act as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests.
- Own the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable.
- Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship.
- Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback.
- Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development.
- Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level.
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