Account Manager (Italian and English Bilingual)
New
W
WeTravelTravel Tech, SaaS
Location: PortugalContractMiddle
Salary$32.5K - $36.5K; $32.5K – $36.5K • $10K – $12K Commission
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Job Details
- Languages
- Italian, English
- Experience
- 2+ years
- Required Skills
- Customer serviceCustomer SuccessSaaSAccount Management
Requirements
- Native or C2 level Italian speaker and fully proficient in English.
- 2+ years of experience in B2B account management or customer success.
- Excellent written and verbal communication skills.
- Strong interpersonal and customer service instincts.
- Ability to multitask and manage multiple clients independently.
- Solutions-oriented mindset and ability to remain calm under pressure.
- Willingness to travel up to 10% for client visits.
- Thrive in a remote-first, fast-paced environment.
Responsibilities
- Manage and nurture relationships with new and existing clients.
- Proactively identify opportunities to upsell or expand product usage.
- Serve as a key point of contact for client questions or concerns.
- Collaborate cross-functionally with Sales, Support, and Product teams.
- Gather and share customer feedback to improve product and service delivery.
- Solve customer issues with a calm, proactive, and friendly approach.
- Drive long-term client satisfaction and engagement.
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