Strategic Account Manager - MENA
New
S
SardineFintech, Fraud Prevention
Dubai, United Arab Emirates; Secondary Locations: EuropeFull-TimeSenior
SalaryAED 395K - AED 465K
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Job Details
- Experience
- 7+ years
- Required Skills
- Business IntelligenceRESTful APIsCustomer SuccessAccount ManagementRisk Management
Requirements
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
- Strong understanding of how customers integrate APIs.
- Domain experience in fraud, payments, compliance, fintech, or AML/KYC.
- Experience within the banking vertical is highly preferred.
- Strong presentation skills for virtual and in-person meetings with diverse stakeholders.
- Previous customer-facing experience, ideally with a technical product.
- Exceptional project management skills with the ability to balance multiple stakeholder needs.
- Proficiency in using business intelligence tools.
- Strong analytical and number-crunching skills to derive actionable insights.
- Ability to translate complex strategies into actionable processes and outcomes.
Responsibilities
- Serve as the primary point of contact for assigned customers to address day-to-day and strategic challenges.
- Maximize customer ROI by thoroughly understanding and messaging the product, technology, and strategy.
- Translate complex technical and product problems into actionable solutions for both internal and external stakeholders.
- Advise customers on industry best practices regarding fraud and compliance.
- Build, monitor, and communicate key performance indicators (KPIs) to clients.
- Provide strategic analysis and critical thinking to support long-term account expansion.
- Collaborate with risk analytics teams to proactively solve new fraud typologies and communicate findings to clients.
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