Strategic Account Manager - MENA

New

Based in NetherlandsFull-TimeSenior

SalaryEstimated base salary of AED 395K–AED 465K, depending on location, qualifications, experience, and interview performance.

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Job Details

Experience: 7+ years
Required Skills: RESTful APIsComplianceCustomer SuccessAccount ManagementRisk Management

7+ years of experience in Account Management, Customer Success, Risk Management, Solutions Architecture, or a comparable customer-facing function within B2B SaaS.
Strong understanding of API-based customer integrations and the ability to communicate effectively about technical products and workflows.
Professional experience in fraud, payments, compliance, fintech, AML/KYC, or related financial technology domains; banking experience is highly preferred.
Proven experience working directly with customers, including presenting to and influencing a range of technical, operational, and executive stakeholders.
Excellent analytical and numerical skills, with the ability to interpret business intelligence data, identify meaningful trends, and turn findings into actionable recommendations.
Strong project management and organizational abilities, with the capacity to synthesize diverse inputs and balance competing stakeholder priorities.
Ability to simplify complex strategies, technologies, and business problems into clear processes and measurable outcomes.
Exceptional communication, presentation, relationship-building, and collaboration skills.
A proactive, improvement-oriented mindset with strong ownership and a genuine focus on helping customers become more efficient and successful.

Serve as the primary point of contact for a portfolio of strategic customers, managing both day-to-day needs and long-term opportunities while maximizing customer ROI.
Develop a strong understanding of the product, technology, and strategic direction, communicating complex concepts clearly and effectively to customer stakeholders.
Translate technical, product, fraud, and compliance challenges into practical solutions and coordinate resolution processes across internal and external teams.
Advise customers on fraud, payments, compliance, and risk-management best practices, helping them address emerging challenges and improve operational outcomes.
Define, monitor, analyze, and communicate customer KPIs, using data and insights to demonstrate value and identify areas for improvement.
Provide strategic analysis and critical thinking to support customer expansion plans and identify opportunities for deeper adoption of products and services.
Collaborate with risk analytics teams to identify new fraud typologies, develop proactive solutions, and communicate relevant findings and recommendations to customers.
Coordinate multiple stakeholders and initiatives, ensuring projects remain aligned with customer priorities, business objectives, and expected outcomes.

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