Key Account Manager
New
J
JobgetherTravel Technology
Based in NetherlandsFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Experience
- 5+ years
- Required Skills
- Data AnalysisStakeholder managementCustomer SuccessHubSpotAccount ManagementCRM
Requirements
- 5+ years of experience in account management, customer success, sales, or a comparable commercial role with ambitious and measurable revenue targets.
- Demonstrated track record of achieving or exceeding account growth, revenue, or other commercial performance objectives.
- Strong analytical capabilities, with the ability to independently interpret complex data, identify meaningful trends, and translate insights into clear actions.
- Experience managing technology-enabled or API-driven products and an ability to understand how technical adoption influences customer and commercial outcomes.
- Familiarity with CRM platforms; experience with HubSpot is an advantage.
- Strong commercial judgment and confidence identifying, developing, and closing expansion or upsell opportunities.
- Highly proactive and autonomous, with a tendency to develop and execute solutions rather than wait for detailed direction.
- Comfortable engaging directly with customers by phone, email, and meetings to address issues, uncover opportunities, and strengthen relationships.
- Strong stakeholder management and coordination skills, with the ability to bring together different internal teams to solve customer problems.
- Fluent English and strong written and verbal communication skills.
- Based in Netherlands.
Responsibilities
- Own a broad and varied portfolio of demand-side accounts, serving as the primary point of contact and taking end-to-end responsibility for their performance and growth.
- Drive measurable account outcomes across transaction volume, conversion, revenue, adoption, retention, and overall customer value.
- Monitor account performance and independently analyze complex data to identify trends, risks, growth opportunities, and areas requiring intervention.
- Proactively identify and resolve technical, operational, supply, and commercial challenges that could prevent accounts from scaling successfully.
- Develop and execute account growth plans, including identifying upsell opportunities and leading commercial conversations through to successful closure.
- Coordinate with internal teams across supply, product, technology, and operations to resolve customer issues and ensure solutions align with account requirements.
- Identify potential churn risks early and develop practical action plans to improve customer satisfaction, adoption, and long-term engagement.
- Contribute customer insights and account-level intelligence to broader commercial strategy and help shape approaches for the regional market.
- Maintain accurate account information and activity within CRM systems while managing priorities independently and efficiently.
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