Senior Technical Account Manager
New
A
AntavoLoyalty Management Platform
Algeria, Austria, Bahrain, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Morocco, Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, United Arab Emirates, United Kingdom, timezone that allows strong overlap with European customersFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Artificial IntelligenceJiraRESTful APIsCustomer Success
Requirements
- Proven experience in a senior customer-facing technical role within a B2B SaaS environment.
- Ability to balance technical depth with strategic engagement and executive communication.
- Experience building relationships with senior technical and executive stakeholders like CTOs and Architects.
- Deep understanding of integrations, APIs, data flows, web technologies, and production systems.
- Ability to lead strategic technical conversations focused on scalability and operational maturity.
- Strong problem-solving skills with a structured, analytical mindset.
- Familiarity with issue and project-tracking tools such as Jira.
- Hands-on experience using AI tools to improve or automate workflows, documentation, or analysis.
- Demonstrable experience with at least one practical AI-enabled project or automation.
- Willingness to travel approximately 30-40% across the EU and NAM regions for customer meetings.
Responsibilities
- Maintain strategic technical relationships with senior customer stakeholders including Engineering and C-level leadership.
- Act as an executive-level technical advisor, aligning customer technical roadmaps with platform capabilities.
- Lead technical alignment discussions regarding scalability, architecture evolution, and long-term strategy.
- Identify technical risks, limitations, and optimization opportunities within customer setups.
- Translate complex technical trade-offs and recommendations into clear, actionable customer guidance.
- Represent the company in high-impact technical escalations and strategic initiatives.
- Partner with internal teams including Product, Engineering, and Customer Success to ensure platform stability and value realization.
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