Technical Account Manager
New
J
JobgetherTechnology
RomaniaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementSQLRESTful APIsCustomer SuccessTroubleshooting
Requirements
- 5+ years of experience in a client-facing and/or technology-focused role combining strong business understanding with technical expertise.
- Demonstrated experience managing and delivering technical projects with a customer-first mindset.
- Excellent project management, organization, written communication, and verbal communication skills.
- Strong ability to quickly learn new technologies and understand complex technical environments.
- Proficiency with SQL, databases, APIs, and reporting tools.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Ability to understand customer requirements at a detailed level and translate complex technical concepts into clear, practical recommendations.
- Proven ability to collaborate effectively with cross-functional teams and stakeholders.
- Ability to remain composed and effective under pressure and manage deadlines.
- A customer-oriented, curious, proactive, and consultative approach.
Responsibilities
- Own the technical customer journey from kickoff and onboarding through ongoing success, adoption, retention, and expansion.
- Manage and execute customer-facing technical projects, ensuring onboarding activities are well organized, timely, and aligned with customer objectives.
- Build strong relationships with enterprise customers and develop a deep understanding of their business requirements, technical environments, use cases, and challenges.
- Provide proactive technical guidance and recommend best practices to help customers maximize the value and adoption of the platform.
- Partner closely with Sales and Customer Success teams to identify opportunities to increase platform adoption and support the growth of strategic accounts.
- Collaborate with Customer Support, Engineering, and other internal teams to investigate and resolve complex technical issues and escalations.
- Translate customer requirements into practical, efficient solutions while helping customers navigate complex technical systems.
- Identify emerging customer use cases, recurring challenges, and product opportunities, and communicate these insights to Engineering and other product teams.
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