Technical Account Manager
New
Z
ZiplineSaaS / Retail Technology
Zipline is 100% remote and accepts applicants from Canada, US & internationally.Full-TimeMiddle
SalaryR$317,583 - R$388,157
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Job Details
- Experience
- 4+ years
- Required Skills
- GraphQLOAuthRESTful APIsSaaS
Requirements
- 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role within a B2B SaaS environment.
- Experience working with enterprise customers, preferably within the retail technology space.
- Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.
- Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers (Okta, Azure AD, Google Workspace, Ping, etc.).
- Experience delivering customer-facing technical implementation or professional services engagements.
- Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts.
- Nice-to-have: Experience with SQL, PostgreSQL, MySQL, or other relational databases.
- Nice-to-have: Familiarity with Ruby on Rails or modern web application architectures.
- Nice-to-have: Experience with data warehouses such as BigQuery.
- Nice-to-have: Experience using project or work management platforms such as Jira/Confluence.
- Nice-to-have: Experience supporting enterprise reporting platforms or BI tools such as Metabase.
Responsibilities
- Lead the implementation and delivery of standard and custom customer integrations.
- Configure and support identity management solutions including SSO, SAML, SCIM, and Just-in-Time (JIT) provisioning.
- Deliver customer implementations for GraphQL API integrations and data exchange solutions.
- Serve as a trusted technical advisor throughout the customer lifecycle regarding API integrations, architecture, and reporting.
- Partner with Sales and Solutions Consulting to provide technical strategy during the sales cycle.
- Serve as the Tier 3 escalation point for complex integration and API-related customer issues.
- Develop and maintain customer-facing API, integration, and technical documentation.
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