Head of Enterprise Success
L
LaravelSoftware Development
United Kingdom. Portugal. New York, New York, United States. Canada. Florida, United States. Argentina, East Coast US or European timezone preferredFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- SaaS
Requirements
- Demonstrable track record of building and scaling a post-sales success function.
- Experience managing deeply Technical Account Managers or Customer Success Engineers in a SaaS environment.
- Technical fluency in infrastructure, deployment, and enterprise engineering problems.
- Strong ability to build systems and processes from the ground up.
- Understanding of structural separation between post-sales and revenue incentives.
- Ability to manage and grow a technical team.
Responsibilities
- Formalize the sales-to-success handoff process in partnership with the Head of Solutions Engineering.
- Design and implement a customer health scoring model for active Private Cloud customers.
- Develop a telemetry framework to provide consistent visibility into customer account health.
- Manage, develop, and grow the Enterprise Success Engineering team.
- Establish a formal cadence with the Head of Enterprise Enablement to integrate customer feedback into the product roadmap.
- Build logging practices to document expansion signals for the sales team.
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