Customer Success Manager, Enterprise
New
J
JobgetherSaaS, Legal Tech
United StatesFull-TimeMiddle
Salary$92,500–$115,000 annually
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Job Details
- Experience
- 5+ years of professional experience
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount ManagementCross-functional collaboration
Requirements
- 5+ years of professional experience in Customer Success, Account Management, or Implementation.
- Background in consulting, SaaS, or software environments.
- Strong understanding of SaaS business models and customer success metrics.
- Proven ability to manage enterprise stakeholder relationships across complex organizations.
- Experience working in lean or growing organizations requiring adaptability and ownership.
- Strategic thinking skills to translate business objectives into practical adoption recommendations.
- Excellent written, verbal, and presentation communication skills.
- Proactive problem-solving capabilities and ability to navigate ambiguity.
- Ability to influence internal teams cross-functionally.
- Bachelor's degree preferred.
- Familiarity with legal operations or legal technology is a plus.
Responsibilities
- Own success strategies for a portfolio of enterprise customers, driving satisfaction, retention, account health, and growth.
- Build trusted relationships with key customer stakeholders and act as a strategic partner.
- Drive product adoption through scalable enablement programs, training sessions, and best-practice guidance.
- Translate customer challenges and industry trends into actionable recommendations.
- Coordinate cross-functional stakeholders to drive complex internal and customer-facing issues to resolution.
- Partner with internal teams to improve processes and represent customer needs.
- Contribute to team development through onboarding and knowledge sharing.
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