Enterprise Customer Success Manager – State Lead
New
I
ImpruvonHealthcare SaaS
United StatesFull-TimeManager
Salary95,000 - 118,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementPeople ManagementJiraCustomer SuccessConfluenceHubSpotHIPAA
Requirements
- 7+ years of experience in Customer Success, Enterprise Account Management, or a similar role.
- Demonstrated success managing large enterprise or government accounts with complex stakeholders.
- Direct people management experience in hiring, onboarding, and developing teams.
- Strong program and project management skills with experience delivering multi-site implementations.
- Excellent communication skills with executive presence for C-suite and public sector engagement.
- Proficiency with customer success tools (e.g., HubSpot, JIRA, Confluence).
- Ability to travel up to 25% of the time.
- Healthcare industry knowledge including HIPAA and DEA compliance preferred.
- Experience with electronic medical records (e.g., Epic, Cerner, Meditech) preferred.
- Residence in Louisiana is preferred.
Responsibilities
- Serve as the primary strategic owner of programming within the state to ensure program success.
- Manage relationships with stakeholders including agency leadership, executive sponsors, and clinical leaders.
- Own full-stack customer success support across software, hardware, and services.
- Lead large-scale program deployments including planning, configuration, QA, and go-live execution.
- Deliver executive-level communications such as QBRs and performance reporting.
- Lead and manage a team of 1–3 In-State Customer Success Managers.
- Partner with the CCO on recruiting, hiring, onboarding, and training team members.
- Identify and implement operational improvements for scalable enterprise growth.
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