Customer Success Manager, Large & Enterprise
P
ParentSquareK-12 Education Technology
United StatesFull-TimeMiddle
SalaryUSD 80000 - 110000 / year
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementCustomer SuccessSaaSAccount Management
Requirements
- 2+ years of relevant Customer Success Manager or Account Manager experience
- Specific focus on Large or Enterprise accounts within a SaaS or software company environment
- 2+ years of K-12 EdTech experience working with large district implementations
- Experience with school communication tools, integration tools and/or SIS is a plus
- Excellent communication skills and attention to detail
- Strong project management skills
- Ability to prioritize tasks in a fast-moving dynamic environment
Responsibilities
- Proactively own and manage the success of a portfolio of enterprise-level customer accounts with particular expertise of the Texas customer market
- Develop ongoing success plans to ensure goal alignment, product adoption, expansion and loyalty for your customer portfolio
- Support customer’s launch through data integration and system configuration in partnership with implementation team
- Identify opportunities to drive customer value through successful product adoption, best practice sharing and regular demonstration of ROI
- Facilitate demos, additional training and rollout support as needed
- Build relationships with key stakeholders, help resolve issues and escalations
- Serve as the voice of the customer across internal teams to continuously improve the customer experience
- Travel to at least 1 conference per year and at least 1 community connect each quarter
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