Customer Success Manager, Pharmacy Team
New
T
The Cigna GroupPharmacy Solutions
United StatesFull-TimeMiddle
Salary75,200 - 125,300 USD / yearly
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Job Details
- Experience
- Minimum 3 years of experience
- Required Skills
- Data AnalysisMicrosoft ExcelSaaSAccount ManagementTroubleshootingCustomer support
Requirements
- Minimum 3 years of experience in customer support, technical support, or SaaS account management roles.
- Strong verbal and written communication skills, including the ability to manage complex client conversations.
- Demonstrated ability to analyze data and troubleshoot issues.
- Proficiency with Microsoft Office tools, especially Excel.
- Ability to manage multiple priorities in a fast-paced, detail-oriented environment.
- Strong customer focus with proactive problem-solving skills.
- Bachelor’s degree (preferred).
- Experience working in pharmacy, healthcare, or 340B environments (preferred).
- Experience working with financial data, reporting tools, or SaaS platforms (preferred).
- Ability to work cross-functionally in a matrixed organization (preferred).
Responsibilities
- Manage and grow relationships with a portfolio of pharmacy accounts, serving as the primary contact for 340B program support and performance.
- Drive program performance by analyzing financial results, utilization trends, and operational data to deliver actionable insights.
- Support purchasing, invoicing, and financial reconciliation activities to ensure accurate and compliant program operations.
- Provide proactive customer support, responding to inquiries, delivering training, and anticipating client needs.
- Identify opportunities for product or service enhancements based on customer feedback and data trends.
- Monitor data feeds, system settings, and program metrics to ensure accuracy and optimal system performance.
- Collaborate cross-functionally to investigate and resolve data anomalies and complex client issues.
- Plan and deliver regular business reviews, training sessions, and program updates aligned to client expectations.
- Utilize internal tools and platforms to manage account activity, reporting, and documentation.
- Continuously build product and system expertise to support evolving client and business needs.
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