Senior Patient Financial Navigation Specialist
V
VeracyteHealthcare Diagnostics
We are looking for someone based on the East Coast., 11:30am-8pm ETFull-TimeSenior
Salary32 - 35 USD per hour
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Job Details
- Experience
- 4+ years
- Required Skills
- SalesforceMicrosoft Office
Requirements
- High school diploma or GED required; Associate's or bachelor's degree in healthcare administration, business, or related field preferred.
- 4+ years of experience in healthcare billing, insurance coordination, or patient financial services.
- Extensive experience in patient financial navigation.
- Strong understanding of health insurance plans, benefits, and coverage verification processes.
- Proven ability to manage complex patient cases with empathy, clarity, and professionalism.
- Expertise in explaining complex financial and insurance information to patients.
- Proficiency in Microsoft Office (Word and Excel).
- Experience working with CRMs such as Salesforce.
- Experience with billing software such as Epic, XiFin, or Quadax.
- Excellent communication and interpersonal skills to liaise effectively between patients, providers, and hospital staff.
- Passion for patient advocacy and improving the healthcare experience.
Responsibilities
- Provide expert-level guidance to patients on financial matters, including insurance coverage, billing, and financial assistance.
- Collaborate with internal teams (billing, commercial, customer service) to streamline communication and resolve escalated issues.
- Mentor junior navigators and contribute to training programs and best practices.
- Analyze trends in patient financial concerns and contribute to strategic planning and policy development.
- Navigate payor portals, website or phone systems to check Eligibility, Prior Auth, Claim or Appeal statuses to obtain information needed to resolve patient inquiries.
- Assist leadership with creating a culture of best-in-class patient experience that facilitates financial transparency and trust.
- Resolve billing concerns proactively and communicate clearly to build trust and confidence.
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