Global Assist Specialist
E
EverbridgeCritical Event Management
This remote, home-based position can be located anywhere in Hungary., 24/7/365 coverage with rotating shiftsFull-Time
SalaryWe offer a night shift allowance (15% per hour).
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Job Details
- Languages
- Fluency in English (verbal and written)
- Required Skills
- Microsoft OfficeCustomer serviceCritical thinking
Requirements
- Previous experience in emergency response, customer service, or a call center environment.
- Fluency in English (verbal and written).
- Proficiency in Microsoft Office and willingness to learn new software systems.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong problem-solving and critical thinking abilities.
- Demonstrated empathy, professionalism, and calmness in stressful situations.
- Ability to work flexible hours including days, nights, weekends, and holidays.
- Self-motivated and proactive approach to work.
- Flexibility to adapt to changing needs and priorities.
Responsibilities
- Provide initial response and assistance to client situations worldwide.
- Collaborate with client stakeholders and manage case lifecycles.
- Record incident and case details in the Case Management System.
- Understand and execute client emergency procedures.
- Coordinate medical treatment and security with clinical teams and partners.
- Collaborate with internal partners using Mass Communications Platforms.
- Contribute to process and procedure development based on client requirements.
- Ensure effective handover and feedback during team meetings.
- Escalate issues, risks, and improvements to management as necessary.
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