Customer Success Manager II
New
R
RenaissanceEducation Technology
Location: Remote - GAFull-TimeMiddle
SalarySalary Range: $56,100 - $77,200
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Job Details
- Experience
- 2-3 years
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount Management
Requirements
- 2-3 years of experience in Customer Success.
- Strong understanding of the K12 education competitive landscape.
- Strong organizational, analytical, and detail-oriented thinking skills.
- Excellent CS strategy acumen with business development and negotiating skills.
- Strong interpersonal, written, presentation, and oral communication skills.
- Proven track record of meeting or exceeding goals and delivering outcomes.
- Ability to travel approximately 15-20% to customer sites across Georgia.
Responsibilities
- Independently manage a book of business across assigned territories, executing on SOPs and developing proactive strategies to support customers.
- Drive advanced product adoption strategies and develop scalable solutions for common customer challenges.
- Monitor new customers through the onboarding process, ensuring a smooth transition.
- Lead strategic customer conversations to ensure alignment with product value propositions and customer goals.
- Analyze customer feedback patterns and success metrics to provide actionable insights for product strategy and experience improvements.
- Execute retention strategies through proactive risk assessment and mitigation planning.
- Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies.
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