Customer Success Manager
New
E
EdSightsEdTech
United StatesFull-TimeMiddle
Salary$70K - $100K; $70K – $100K • Offers Bonus
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisPresentation skillsCustomer SuccessAccount Management
Requirements
- 3+ years of experience in customer success or account management in B2B SaaS
- Demonstrated track record of owning and closing renewals and expansion within a book of business
- Strong commercial instincts with experience in deep discovery and protecting revenue
- Strong relationship-building skills with experience influencing senior or executive stakeholders
- Excellent written, verbal, and presentation communication skills
- Comfort working with data and translating insights into compelling partner-facing narratives
- High organizational skills with the ability to manage multiple accounts, renewal cycles, and priorities simultaneously
- Proactive, ownership-oriented mindset with a bias toward action
- Genuine passion for education, student success, and EdSights' mission
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of college and university partners, building deep, multi-threaded relationships with key stakeholders and decision-makers
- Lead regular partner check-ins, strategic business reviews, and renewal conversations that keep partners engaged and successful
- Travel to partner campuses (~1 visit/quarter) to deepen relationships and support long-term success
- Own the full renewal cycle - from understanding each partner's evolving needs through negotiation and close
- Identify, qualify, and close expansion opportunities including, partnering with Sales on larger or more complex deals
- Maintain accurate renewal forecasts and pipeline documentation to ensure visibility and accountability
- Drive strong product adoption and effective usage aligned to each partner's institutional goals
- Analyze partner data to identify trends, risks, and opportunities, translating insights into clear, actionable recommendations
- Create and deliver polished reports and presentations that demonstrate product usage, measurable impact, and ROI
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