Director of Partnerships, Litigation Support
New
J
JobgetherLegal Services
United States, Pacific Time (PT) business hoursFull-TimeDirector
Salary$110,000–$130,000 annually, including quarterly bonus opportunities
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Customer SuccessHubSpotSlackZendeskAccount ManagementCRM
Requirements
- 5+ years of experience in the legal services or litigation support industry, focusing on customer success, account management, or client services.
- Hands-on expertise in California eFiling and service of process, including jurisdictional rules and filing deadlines.
- Proven ability to engage law firm leadership, partners, and office administrators.
- Experience leading webinars, product demonstrations, or training sessions for legal professionals.
- Background supporting the sale of litigation support services and understanding the client lifecycle.
- Strong written and verbal communication skills with an ability to adapt messaging for different audiences.
- Proficiency with CRM and collaboration platforms like HubSpot, Zendesk, or Slack.
- Strong organizational and problem-solving skills to manage multiple client priorities.
- Availability to work during Pacific Time (PT) business hours.
- Leadership capability to build and scale a new function from the ground up.
Responsibilities
- Serve as the primary point of contact for client opportunities, questions, and escalations, owning resolution from initial contact through close.
- Act as the bridge between clients, litigation support teams, Account Executives, and Inside Sales.
- Build trusted, long-term client relationships through proactive, responsive, and consultative communication.
- Lead and co-facilitate client demonstrations, webinars, and training sessions for legal professionals.
- Manage high-touch client onboarding from initial kickoff through active usage and ongoing support.
- Proactively identify at-risk accounts and develop action plans to strengthen engagement, retention, and customer satisfaction.
- Develop and document a repeatable, scalable customer success and partnerships playbook.
- Build and mentor a growing team as the function expands.
View Full Description & ApplyYou'll be redirected to the employer's site
