Director of Strategic Accounts
J
JobgetherLaboratory Services
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementData AnalysisCross-functional Team LeadershipNegotiationCustomer SuccessRelationship management
Requirements
- Bachelor’s degree in Business, Science, Environmental Science, Chemistry, or related field preferred.
- 7+ years of experience in strategic account management, customer success, or commercial leadership.
- Experience in laboratory, environmental, or technical service industries is highly preferred.
- Proven experience managing large, complex, national, or multi-location customer relationships.
- Demonstrated ability to manage executive-level customer relationships.
- Experience leading cross-functional initiatives and influencing stakeholders without direct authority.
- Strong analytical and problem-solving skills using operational and customer data.
- Ability to balance customer needs with operational, financial, and regulatory requirements.
- Willingness to travel approximately 50% of the time.
Responsibilities
- Serve as the primary corporate relationship owner for strategic and national accounts.
- Build relationships with customer stakeholders at operational and executive levels.
- Develop and maintain strategic account plans focusing on priorities, risks, and growth.
- Lead regular business reviews to evaluate performance and reinforce partnership value.
- Own customer retention, identifying dissatisfaction and competitive threats proactively.
- Act as the senior escalation point for complex customer concerns.
- Coordinate across laboratory operations, sales, quality, and finance to deliver on requirements.
- Partner with sales to identify expansion opportunities and support contract renewals.
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