Account Manager - North America - Strategic Segment
New
E
ElevenLabsB2B SaaS, AI
Remote-first, so it can be executed from anywhere in the United States, ET, CT, MT, or PTFull-TimeSenior
SalaryCompetitive on target earnings (OTE) structure with a split of 70% base and 30% variable
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Job Details
- Experience
- 7 or more years
- Required Skills
- Customer Success
Requirements
- 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnerships experience in B2B SaaS, Developer Tools, or AI/ML products.
- 3-5 years in a senior or strategic role with a proven track record of individual results.
- Proven experience managing large, complex enterprise accounts with measurable NRR and expansion success.
- Ability to run full-cycle expansion motions, including building business cases and navigating procurement.
- Demonstrated ability to build C-suite relationships and align diverse stakeholders.
- Strong technical aptitude with familiarity in AI concepts, API integrations, and SDKs, capable of engaging with engineering teams.
- Proactive account management system for identifying risks and growth opportunities.
- Experience in voice AI, audio AI, or conversational AI preferred.
- Experience expanding into multiple products within a platform preferred.
Responsibilities
- Own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts.
- Build executive partnerships, multi-stakeholder relationships, and long-term success plans.
- Advise customers on agent design, voice customization, conversation flows, and technical integrations.
- Use data and logs to proactively identify and resolve customer friction.
- Lead renewals end to end and drive cross-sell into the company's product suite.
- Own net revenue retention (NRR) across the managed book of business.
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