Account Manager - Enterprise Segment
New
E
ElevenLabsAI, SaaS
Can be executed from anywhere in the United States, ET, CT, MT, or PTFull-TimeMiddle
SalaryCompetitive on target earnings (OTE) structure with a split of 70% base and 30% variable
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Job Details
- Experience
- 5 to 7 years
- Required Skills
- Data AnalysisRESTful APIsCustomer SuccessAccount Management
Requirements
- 5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.
- Proven track record of quantified enterprise-level wins.
- Experience managing revenue outcomes including quota, retention, and expansion end-to-end.
- Ability to execute full expansion motions without a sales handoff.
- Skilled in navigating deals involving multiple stakeholders such as champions and economic buyers.
- Technical literacy with AI concepts, API integrations, and SDKs.
- Experience using product data to identify health signals and expansion opportunities.
- Communication skills to present to C-suite, troubleshoot with engineers, and close with procurement.
- Preferred: Experience in voice, audio, or conversational AI.
- Preferred: Experience expanding into multiple products within a platform.
Responsibilities
- Manage full commercial relationship and customer success across a book of 25 to 50 enterprise accounts.
- Drive NRR, cross-sell into the product suite, and lead renewals end-to-end.
- Advise customers on agent design, voice customization, conversation flows, and integrations.
- Utilize product data and logs to proactively identify expansion opportunities and address friction points.
- Build relationships with stakeholders ranging from C-suite executives to engineering teams.
- Navigate complex deal dynamics between champions and economic buyers.
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