Account Manager - Mid-Market Segment
New
E
ElevenLabsAI, B2B SaaS
Remote-first, so it can be executed from anywhere in the United States, ET, CT, MT, or PTFull-TimeMiddle
SalaryCompetitive on target earnings (OTE) structure with a split of 70% base and 30% variable
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Job Details
- Experience
- 3 to 5 years
- Required Skills
- Data AnalysisRESTful APIsCustomer SuccessAccount Management
Requirements
- 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products.
- Proven track record of owning revenue outcomes including quota, renewals, and expansion.
- Strong commercial mindset with experience segmenting accounts and building business cases for economic buyers.
- Technical proficiency to hold conversations with engineering teams regarding API integrations and SDKs.
- Familiarity with AI concepts and product-led data analysis.
- Exceptional interpersonal skills to effectively communicate with founders, technical leads, and procurement teams.
- Experience in the voice AI, audio AI, or conversational AI space is preferred.
- Experience selling or expanding into multiple products within a platform is preferred.
Responsibilities
- Manage a book of 50 to 100 mid-market accounts, ensuring high retention and account growth.
- Drive end-to-end renewals and cross-sell activities within the product suite.
- Advise customers on agent design, voice customization, conversation flows, and integrations.
- Analyze product data and logs to identify health signals, expansion opportunities, and potential churn risks.
- Build and execute playbooks to drive value and commercial outcomes across a diverse portfolio.
- Collaborate with developers and engineering teams to translate technical product value into commercial success.
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