Infusion Intake Manager of Client Experience
New
J
JobgetherHealthcare Operations
Based in United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementData AnalysisMicrosoft Excel
Requirements
- 3–5 years of experience in Client Success, Healthcare Operations, Intake, or Revenue Cycle Management.
- Bachelor's degree preferred or equivalent relevant work experience.
- Strong understanding of healthcare reimbursement, referrals, insurance verification, and authorizations.
- Experience in Home Infusion or Ambulatory Infusion Centers (AIC/AIS) preferred.
- Familiarity with DME/HME operations is beneficial.
- Proficiency with healthcare/revenue cycle platforms such as WeInfuse, Brightree, CareTend, CPR+, R2, or EPIC.
- Advanced Excel and data reporting skills.
- Strong critical-thinking, analytical, and project management capabilities.
- Excellent verbal and written communication skills.
- Ability to work independently and manage high-volume caseloads.
Responsibilities
- Serve as the primary client-facing contact for assigned intake accounts.
- Monitor referrals from receipt through completion, ensuring accurate documentation and turnaround times.
- Identify and resolve stalled or at-risk referrals by coordinating with cross-functional teams.
- Review referrals for financial exposure, reimbursement concerns, and payer barriers.
- Analyze performance data to identify trends, root causes, and improvement opportunities.
- Lead the intake component of new client implementations and onboarding.
- Educate clients on intake processes, documentation requirements, and payer expectations.
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