Infusion Intake Manager of Client Experience
New
J
JobgetherHealthcare Operations
Based in United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Approximately 3–5 years
- Required Skills
- Microsoft Excel
Requirements
- Bachelor's degree preferred, or equivalent relevant experience.
- Approximately 3–5 years of experience in Client Success, healthcare operations, intake, or revenue cycle management.
- Strong understanding of healthcare reimbursement, revenue cycle, insurance verification, and prior authorization.
- Experience in home infusion or an Ambulatory Infusion Center (AIC/AIS) environment is preferred.
- Familiarity with healthcare revenue cycle platforms like WeInfuse, Brightree, CareTend, CPR+, R2, or EPIC.
- Advanced Excel and data reporting capabilities.
- Strong verbal and written communication skills for managing client relationships.
- Critical-thinking and problem-solving abilities for operational data interpretation.
- Project management skills for handling implementations and multiple priorities.
- Ability to work independently and manage a high-volume caseload.
Responsibilities
- Serve as the primary client-facing contact for assigned intake accounts.
- Monitor referrals from receipt through intake completion, tracking status, documentation, and authorization requirements.
- Review referrals for operational and financial risk, partnering with billing and leadership teams to address concerns.
- Track and analyze key intake metrics to identify trends and recommend actionable improvements.
- Lead the intake component of new client implementations, including workflow setup and training.
- Educate clients on intake requirements, payer processes, and documentation standards.
- Coordinate across Intake, Authorization, AR, Billing, and Clinical departments to resolve issues.
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