Technical Client Services Manager
S
SwaarmMarTech Ad Tech
Australia, Canada, France, Germany, India, Netherlands, United Kingdom, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- SQLMicrosoft ExcelCustomer serviceTechnical support
Requirements
- University or Bachelor’s degree in Computer Science.
- 2+ years of experience in customer-facing roles.
- Fluent in English (additional languages are a plus).
- Proven ability to handle stressful situations, prioritize tasks, and meet tight deadlines.
- Excellent communication and strong interpersonal skills.
- High motivation, drive to exceed goals, and a willingness to learn.
- Good understanding of ad tech (preferred).
- Ability to work with large amounts of data in Excel or basic SQL skills (preferred).
Responsibilities
- Maintain positive client relationships by monitoring and contributing to communications across all channels.
- Master the Swaarm platform end-to-end to support clients effectively.
- Collect, filter, and relay client feedback and insights to internal teams.
- Communicate platform changes, updates, and new features to clients.
- Manage client issues, tickets, and tasks to ensure a consistent experience.
- Create and maintain the internal knowledge base for the platform.
- Execute client onboarding to ensure full engagement and value.
- Collaborate with the product team on new features based on client feedback.
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