Builder Operations Associate
New
C
CoinbaseCrypto / Blockchain
While posting shows US-Remote - global applications are also consideredContractMiddle
Salary54.71 - 64.38 USD per hour
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Job Details
- Experience
- 3+ years
- Required Skills
- BlockchainGenerative AITechnical support
Requirements
- 3+ years in technical community operations, developer support, DevRel operations, or a related role, ideally within crypto, open-source software, or developer platforms.
- Hands-on experience administering large Discord communities, including bots, roles, permissions, channel architecture, integrations, and workflow automation.
- Experience operating technical communities on Reddit, including AutoModerator, moderation queues, post flair, wiki tools, and subreddit governance.
- Working knowledge of onchain development concepts, including wallets, transactions, smart contracts, RPC infrastructure, bridges, and common developer tooling.
- Demonstrated ability to understand technical developer questions, troubleshoot effectively, and communicate solutions clearly to audiences with different levels of expertise.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Responsibilities
- Own day-to-day technical community operations across Base Discord and Reddit, ensuring builder questions are acknowledged, triaged, and resolved consistently.
- Design and implement structured ticketing and escalation systems for technical support requests, including issue categorization, severity levels, SLAs, ownership, and closure criteria.
- Build and maintain Discord and Reddit infrastructure, including channels, roles, permissions, bots, AutoModerator rules, moderation tooling, and workflow automations.
- Develop reusable responses, troubleshooting guides, FAQs, and internal playbooks that improve answer quality and reduce repeated manual work.
- Create operational dashboards tracking response time, resolution time, ticket volume, escalation rate, recurring issue categories, and builder satisfaction.
- Identify opportunities to use Discord and Reddit beyond reactive support, including peer-support systems, product feedback loops, and builder recognition.
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