Product Operations Analyst
New
T
TeikametricsRetail AI Platform
Remote Work Flexibility - Work from home or from our offices, with flexible remote optionsFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–3 years
- Required Skills
- SQLJiraMicrosoft ExcelConfluenceSaaSGoogle SheetsTechnical support
Requirements
- 2–3 years of professional experience in a technical SaaS environment.
- Hands-on experience providing technical support and troubleshooting for SaaS applications.
- Strong SQL knowledge for data validation, troubleshooting, and investigation.
- Proficiency with Excel and Google Sheets for reporting and data analysis.
- Familiarity with ticketing tools such as JIRA or Confluence.
- Ability to work independently with minimal supervision and manage multiple requests.
- Experience with e-commerce platforms like Amazon, Walmart, or TikTok Shop is a plus.
- Familiarity with Amazon Seller/Vendor Central or Walmart Seller/Supplier portals is an asset.
Responsibilities
- Monitor escalation queues and maintain functional integrity of the platform by addressing internal requests.
- Investigate platform issues via technical troubleshooting and document findings until resolution.
- Collaborate with Product Managers, Designers, and Engineers to communicate insights and product updates.
- Identify patterns and gaps in product functionality and internal processes to enhance customer experience.
- Represent the voice of the customer within internal product and engineering teams.
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