Engagement Director

New

ViaductAI, Data Analytics

United StatesFull-TimeDirector

Salary85% fixed salary + 15% bonus based on performance

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Job Details

6+ years of experience in in customer-facing roles (as an Engagement Manager, Customer Success, etc..).
Proven track record of managing and delivering large-scale analytics projects with diverse teams.
Ability to build and maintain strong customer relationships.
Demonstrated ability to innovate and drive business growth through analytics.
Ability to manage multiple projects simultaneously.
Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders.
Prior experience using data analytics software and programming languages such as SQL, Python, R, and/or Tableau.
Strong problem-solving skills and the ability to think strategically.

Lead and oversee customer engagement, consulting and/or analytics projects from inception to completion, ensuring timely delivery and high-quality outputs.
Develop and maintain strong relationships with customers, understanding their needs and translating them into actionable analytics solutions.
Collaborate and provide expert guidance to the product, engineering and data science teams, fostering a culture of continuous learning and improvement.
Ensure the alignment of analytics projects with business value.
Monitor project progress, manage risks, prioritize actions, and ensure adherence to budgets and timelines.
Present findings and recommendations to senior management and customers, effectively communicating complex data insight resulting in business value.
Develop strategy and lead execution of customer engagement extensions and renewals.
Work with customers to gather software requests and prioritize backlog with product teams.

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