Engagement Manager
New
C
Code MetalDefense Technology
RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementSoftware DevelopmentArtificial IntelligenceCustomer SuccessSaaS
Requirements
- 7+ years of experience leading customer engagements, implementations, or deployments in technical, enterprise environments.
- Experience owning white-glove enterprise-delivery at a professional services firm or high-growth SaaS/deep tech company.
- Background in commercial defense or defense technology, including familiarity with procurement processes.
- Technically fluent: comfortable discussing software, firmware, or signal processing with engineers.
- Familiarity with AI-enabled technologies.
- Proven ability to lead complex, multi-stakeholder deployments.
- Strong executive presence and communication skills with both working teams and senior stakeholders.
- Highly organized and self-directed with experience managing multiple accounts.
- Current possession of a security clearance, or the ability to obtain one.
Responsibilities
- Own end-to-end engagement delivery from pre-POC scoping through production deployment.
- Manage customer relationships, establish credibility, and set clear expectations.
- Run structured project governance including timelines, milestones, and communication.
- Stabilize first-of-kind deployments by triaging issues with product and engineering teams.
- Flex across contract coordination, technical scoping, and escalation management.
- Build and document repeatable playbooks to scale delivery capacity.
- Surface customer friction to internal teams and support expansion and renewal efforts.
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