ServiceNow Engagement Manager
New
J
JobgetherIT Consulting
Based in United StatesContractManager
Salary55 USD per hour
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Job Details
- Experience
- 8+ years of experience
- Required Skills
- Project ManagementStakeholder managementServiceNow
Requirements
- 8+ years of experience in professional services, consulting, enterprise technology delivery, or a related field.
- Proven experience leading complex ServiceNow implementations, workflow programs, or broader digital transformation initiatives.
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or other relevant workflow certifications are preferred.
- Strong expertise in program and engagement governance, stakeholder management, financial oversight, resource planning, risk mitigation, and change control.
- Demonstrated experience managing executive-level customer relationships and communicating effectively with senior decision-makers.
- Proven ability to lead geographically distributed teams and coordinate partner ecosystems across complex engagements.
- Strong understanding of enterprise technology delivery methodologies and the ability to maintain delivery quality across multiple workstreams.
- Excellent communication, presentation, negotiation, facilitation, and problem-solving skills.
- Strong leadership capabilities with the ability to motivate teams, resolve conflicts, and drive accountability without relying solely on direct authority.
- Ability to manage competing priorities and make sound decisions in complex, fast-paced environments.
- Bachelor’s degree or equivalent professional experience.
Responsibilities
- Lead end-to-end delivery of large-scale ServiceNow implementations, workflow initiatives, and digital transformation programs.
- Own engagement governance across scope, schedules, budgets, resource allocation, risks, dependencies, and change control.
- Serve as the primary point of contact for customers, partners, and executive-level stakeholders throughout the engagement lifecycle.
- Establish alignment between customer business objectives, project deliverables, ServiceNow solutions, and measurable outcomes.
- Lead cross-functional and geographically distributed delivery teams while ensuring adherence to established ServiceNow delivery methodologies and best practices.
- Identify potential delivery risks and issues early, develop mitigation strategies, and drive timely resolution.
- Monitor engagement performance, financials, milestones, resources, and overall delivery quality.
- Partner with Sales, Customer Success, and Delivery teams to maximize customer value realization and strengthen long-term relationships.
- Mentor project managers, consultants, and delivery professionals, promoting effective delivery practices and continuous improvement.
- Use AI-enabled tools and insights where appropriate to improve project analysis, operational efficiency, decision-making, and customer outcomes.
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