Sr. People Operations Specialist
New
H
HighLevelSaaS / Technology
India (Remote), 9:30AM - 6:30PM ISTFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5 years of experience
- Required Skills
- MS OfficeGoogle WorkspaceSlackProcess improvement
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 5 years of experience in People Operations, Employee Services, or a related HR function.
- Strong working knowledge of employee lifecycle and core People Operations processes.
- Hands-on experience with HRIS platforms such as Darwinbox, ADP, or similar systems.
- Experience supporting India People Operations, along with experience or exposure to US and/or EOR operations.
- Experience independently handling complex employee and operational matters.
- Proven ability to identify and implement process improvements, including the use of systems or automation.
- Ability to work independently, navigate ambiguity, and handle sensitive/confidential information.
- Strong analytical, problem-solving, and time-management skills.
- Proficiency in MS Office applications, Google Workspace, and collaboration tools like Slack.
- Experience in a fast-paced SaaS or technology-driven organization is highly preferred.
Responsibilities
- Own key employee lifecycle processes including offboarding, role transitions, promotions, transfers, and other internal movements.
- Manage employee requests and People Operations tickets, independently resolving complex queries and acting as an escalation point.
- Execute recurring activities including leave and attendance management, localized benefits administration, payroll inputs, and employment verification.
- Support People Operations across India, the US, and EOR populations based on business requirements.
- Review operational data, SLA trends, and process gaps to identify and drive improvements.
- Partner with People Technology to implement HR system enhancements, integrations, and automation initiatives.
- Maintain accuracy and integrity of employee data across HRIS and related systems through regular audits and reconciliations.
- Prepare recurring and ad hoc People Operations reports to ensure compliance and support audit requests.
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