Client Support Specialist (night shift)
New
F
FYSTFintech
Kazakhstan; Secondary Locations: Romania, Slovenia, Bulgaria, Ukraine, Poland, Spain, Slovakia, Hungary, night shiftFull-Time
Salary not disclosed
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Job Details
- Languages
- English, Russian
- Required Skills
- Analytical SkillsProblem SolvingCustomer support
Requirements
- Exceptional verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to think on your feet and provide effective solutions under pressure.
- High sense of responsibility.
- Good level of English and Russian languages.
- Previous experience in customer support, client services, or a related role is a plus.
- Previous fintech experience is an advantage.
Responsibilities
- Provide customer support during the night shift.
- Monitor transactions and investigate potential malfunctions.
- Monitor provider activity and specific transaction limits.
- Manage alerts for new merchants and new solutions.
- Allocate resources during provider downtime and calculate potential losses.
- Disable payment methods or acquirers upon internal requests.
- Perform refunds as requested by merchants and colleagues.
- Request and verify user documentation.
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