- Take diagnostic ownership of checkout funnel health, surfacing alerts, insights, and defects before they become business-critical.
- Lead root-cause investigations that distinguish engineering defects from user-behavior patterns.
- Communicate diagnostic findings clearly to relevant stakeholders.
- Support the funnel's reporting cadence to cross-functional teams, translating data into insights that drive improvements in authorization rate and conversion.
- Analyze authorization-rate, decline-code, and multi-PSP performance to identify high-impact bottlenecks.
- Partner closely with Product, Engineering, Data Science, and Fraud on diagnostic work for funnel issues and processor outages.
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