Czech Speaking Player Support Specialist
New
M
Mercier Consultancy GroupGaming & Esports
Sofia, Sofia City Province, Bulgaria. Germany. Austria. Slovakia. Poland. SwitzerlandFull-Time
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Native or fluent Czech (spoken and written)
- Required Skills
- CRMCustomer support
Requirements
- Native or fluent Czech (spoken and written).
- Deep interest in the Gaming & Esports industry.
- Strong understanding of current market trends.
- Previous experience in customer support or a high-paced digital service environment preferred.
- Excellent communication skills, both verbal and written.
- Proactive, problem-solving attitude.
Responsibilities
- Provide world-class omnichannel support to players in the Gaming & Esports community.
- Resolve technical and gameplay-related queries with speed, accuracy, and a player-first mindset.
- Act as a brand ambassador, maintaining the high standards expected in the Gaming & Esports sector.
- Collaborate with cross-functional teams to identify and report recurring in-game bugs or player feedback.
- Execute community engagement initiatives to foster loyalty among the Czech-speaking player base.
- Maintain detailed case documentation in our internal CRM systems to ensure high-quality service delivery.
- Participate in specialized training sessions to stay updated on the latest gaming titles and industry trends.
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