Senior Support Engineer, NORAM
New
S
Sanity.ioContent Operations
Remote in the United States or Canada (West Coast/PT), PDT (Pacific Daylight Time)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- Frontend DevelopmentJavascriptTypeScriptNext.jsRESTful APIsDebuggingTechnical support
Requirements
- 4+ years of hands-on experience in developer support or engineering roles.
- Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js).
- Demonstrated success in independently owning complex issues from diagnosis to resolution.
- Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship.
- Comfortable operating under pressure while maintaining clarity and empathy.
- Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers.
- Bias toward improving systems, documentation, and processes rather than just resolving individual support requests.
- Curious, proactive, and energized by solving ambiguous problems.
Responsibilities
- Independently own and resolve complex technical issues for enterprise customers.
- Lead investigations into ambiguous or high-severity issues and liaise during incidents.
- Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports.
- Provide informal mentorship and technical guidance to other Support Engineers.
- Collaborate closely with Product and Engineering to surface patterns and influence product improvements.
- Author and improve documentation, guides, and self-serve resources.
- Contribute to infrastructure, tooling, and workflow improvements within the Support organization.
- Participate in community support rotation.
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