Technical Support Consultant
New
S
SupportYourAppTechnical Support
Portugal. Lisbon, Lisbon, Portugal. Porto, Porto District, Portugal. Amadora, Lisbon, Portugal. Braga, Braga, Portugal. Coimbra, Coimbra District, Portugal, Monday–Friday, 8 AM–5 PM CETContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1), French (C1)
- Experience
- At least 1 year
- Required Skills
- RESTful APIsSaaSTroubleshootingTechnical supportCRM
Requirements
- Excellent English and French communication skills (at least C1 for both spoken and written)
- At least 1 year of experience in customer support role (technical support preferably) in a fast-paced environment
- Familiarity with CRM systems and basic technical support (understanding of APIs, OS, SaaS tools)
- Strong problem-solving and troubleshooting skills
- Ability to multitask and prioritize effectively
- Exceptional interpersonal and team-player skills
- Ability to communicate technical information to non-technical customers
- Personal computer with at least 8GB of RAM
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Provide technical support via phone, email, and chat in a professional and efficient manner
- Troubleshoot technical issues and provide step-by-step guidance to customers
- Collaborate with other departments to resolve customer issues
- Escalate complex issues to the appropriate team for resolution
- Document customer interactions and inquiries in D365
- Continuously improve customer support processes and procedures
- Maintain a high level of product knowledge and stay up to date with company updates and changes
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