Senior Creative Account Manager
New
J
JobgetherPromotional Products, Gifting
Based in United StatesFull-TimeSenior
SalaryBase salary of $80,000 per year. 30% incentive-based compensation, with an estimated $104,000 OTE.
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Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementSalesforceCustomer SuccessGoogle WorkspaceSlackAccount Management
Requirements
- 4+ years of experience in client-facing roles such as Account Management, Customer Success, Sales, or a related field.
- Demonstrated success owning revenue targets, growing a book of business, protecting margins, and accurately forecasting performance.
- Strong relationship-building skills, emotional intelligence, and executive presence, with confidence leading strategic conversations with senior stakeholders.
- Excellent communication skills, with the ability to communicate clearly, directly, and effectively across different audiences.
- Strong organizational and project management abilities, with proven capacity to manage multiple priorities, clients, deadlines, and deliverables in a fast-paced environment.
- Commercially minded approach with the ability to identify and convert expansion opportunities while proactively addressing retention and churn risks.
- Technology proficiency and experience working with platforms such as Salesforce, Front, Slack, and Google Workspace.
- Strong understanding of promotional products, branded merchandise, gifting, or related industries and current market trends.
- Creative and solutions-oriented mindset with strong ownership, follow-through, and commitment to continuous improvement.
- Ability to influence, collaborate with, and coach colleagues across functions.
- Comfortable working independently while maintaining strong cross-functional collaboration and accountability.
Responsibilities
- Serve as the primary strategic partner for assigned clients, building trusted relationships through regular communication, consultative guidance, and a strong understanding of their business objectives.
- Manage a diverse portfolio of clients, adapting priorities and engagement strategies to meet different business needs and opportunities.
- Lead complex gifting programs end-to-end, from product curation and creative development through execution, fulfillment, and delivery.
- Identify creative solutions, upsell opportunities, and strategic initiatives that increase revenue, protect margins, and strengthen long-term client relationships.
- Monitor revenue, pipeline health, account performance, and business risks, taking proactive action to protect and grow the portfolio.
- Manage client escalations with speed, empathy, and sound judgment while maintaining trust and satisfaction.
- Demonstrate strong knowledge of technology-enabled gifting solutions, including digital storefronts, preferred gifting programs, and automation capabilities.
- Collaborate closely with Sales, Creative, Operations, and other internal teams to communicate priorities, coordinate resources, and ensure seamless execution.
- Provide clear and consistent creative direction to internal creative teams for lookbooks, programming briefs, and other client-facing materials.
- Apply knowledge of promotional products, gifting trends, and consumer preferences to guide clients toward innovative, relevant, and on-brand solutions.
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