Senior Creative Account Manager
New
B
BrilliantBranded Products
Remote USFull-TimeSenior
Salary$80,000 base salary and 30% incentive based compensation. OTE $104,000
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Job Details
- Experience
- 4+ years
- Required Skills
- SalesforceCustomer SuccessGoogle WorkspaceSlackAccount ManagementRelationship management
Requirements
- 4+ years of experience in client-facing roles such as Account Management, Customer Success, or Sales.
- Proven track record owning revenue targets, growing a book of business, and protecting margins.
- High emotional intelligence and executive presence with the ability to lead strategic conversations.
- Strong communication skills with the ability to be clear, direct, and flexible.
- Highly organized and detail-oriented, capable of managing multiple priorities and deadlines.
- Tech-savvy with experience using tools such as Salesforce, Front, Slack, and Google Workspace.
- Business-minded with the ability to uncover and convert upsell opportunities while addressing churn risks.
- Positive, solutions-oriented mindset with the ability to influence and coach others.
Responsibilities
- Serve as the primary strategic partner to clients, cultivating strong relationships through regular touchpoints and consultative guidance.
- Manage a wide variety of clients, effectively adapting and prioritizing various client needs.
- Lead complex gifting initiatives end-to-end, from curation to delivery, ensuring alignment with client goals.
- Proactively identify creative solutions and growth opportunities that drive revenue, margin, and long-term partnership expansion.
- Maintain clear insight into revenue and pipeline health, anticipating risks to protect and grow the business.
- Manage escalations quickly and empathetically to maintain trust and client satisfaction.
- Pitch, sell, and implement technology offerings including Preferred Gift, Storefront, and Automations.
- Collaborate across Sales and functional teams to communicate priorities and ensure seamless execution.
- Provide consistent creative direction to the team for Lookbooks and programming briefs.
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