Enterprise Customer Success Manager
New
V
VirtuousNonprofit Technology
Remote, USAFull-TimeMiddle
SalaryMarket competitive pay leveraging Carta data
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Project ManagementCustomer SuccessAccount ManagementCRM
Requirements
- Direct experience working with nonprofit customers in a B2B SaaS environment.
- Deep understanding of how nonprofits operate and fundraise.
- Strong technical acumen to provide product support and guidance.
- Ability to identify upsell and cross-sell opportunities.
- Strong propensity for relationship building and maintaining meaningful customer connections.
- Proven ability to identify and address customer issues proactively.
- Demonstrated organizational and critical thinking skills for project management.
- Ability to collaborate effectively with cross-functional teams.
- Proficiency in working with CRMs, email marketing, and other technology.
Responsibilities
- Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle.
- Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders.
- Anticipate customer issues and proactively address them before they escalate.
- Identify organic upsell opportunities by comprehensively understanding customer use-cases and unique needs.
- Advocate for company updates and collaborate with internal teams including sales, support, and product.
- Provide strategic product support and guidance on best practices to ensure seamless product adoption.
- Handle complex customer issues with efficiency and professionalism, project managing resolution strategies.
- Take ownership of customer renewals and upsell cycles from initial outreach through contract close.
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