Senior Client Manager
New
U
UpMetricsImpact Reporting
Remote, Within the U.S.Full-TimeSenior
Salary$105,000 - $130,000 a year, plus variable compensation
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Project ManagementData AnalysisSalesforceCustomer SuccessSlackAsanaAccount Management
Requirements
- Previous experience in client-facing roles such as strategic partnerships, consulting, professional services, or customer success management.
- Experience in the impact sector including foundations, impact investors, CSR, nonprofits, or EdTech.
- Demonstrated ability to build strong relationships with diverse stakeholders at all levels.
- Excellent project management and communication skills.
- Ability to grasp high-level concepts as well as technological details.
- Adaptable, execution-oriented, and comfortable with ambiguity.
- Highly self-motivated with the ability to own multiple projects independently.
- Bachelor’s degree or higher in a related field.
- Comfortable working in a fast-paced, remote environment.
Responsibilities
- Build genuine relationships with client teams, including decision makers and nonprofit partners.
- Serve as a trusted advisor, providing guidance on data best practices, KPI measurement, and impact storytelling.
- Manage revenue including renewal, expansions, and referrals across a client portfolio.
- Lead success planning and quarterly business reviews to track progress against goals.
- Lead client onboarding processes to help clients define their goals and data collection strategies.
- Manage multiple competing priorities using tools like Salesforce, Slack, and Asana.
- Serve as the voice of the customer internally to help drive the product roadmap.
View Full Description & ApplyYou'll be redirected to the employer's site
