Technical Lead - IT Ops Support
New
S
Sevaro HealthHealthtech
United StatesFull-TimeLead
SalaryCompetitive salary with performance incentives
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Job Details
- Experience
- 5+ years
- Required Skills
- SaaSHIPAATechnical support
Requirements
- 5+ years of experience in IT support, systems administration, or IT operations.
- Proven experience operating at a Senior, Lead, or L3 support level.
- Hands-on troubleshooting skills with Windows, MacOS, and mobile device support (iOS/Android).
- Experience with Identity and Access Management, SSO, MFA, and SaaS application administration.
- Familiarity with endpoint management, virtual desktop environments, and network connectivity.
- Understanding of incident management, root cause analysis, and operational troubleshooting.
- Knowledge of HIPAA-conscious IT operations and security practices.
- Strong documentation habits including runbooks and SOP development.
- Experience supporting a remote workforce.
- Ability to manage priorities effectively in a high-impact, changing environment.
Responsibilities
- Serve as the senior technical escalation point for complex IT and Operational Support issues.
- Own difficult incidents from initial investigation through root cause identification and resolution.
- Troubleshoot endpoints, operating systems, identity and access, SaaS applications, and network connectivity.
- Coach and mentor IT Support team members on troubleshooting methodologies and technical fundamentals.
- Create and maintain technical runbooks, troubleshooting guides, and standard operating procedures.
- Administer and improve endpoint, identity, access, and core IT systems.
- Partner with Security and Compliance to ensure IT processes align with healthcare data-protection requirements.
- Collaborate with Product and Engineering teams on technical issues involving proprietary platforms.
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