Customer Technical Support Specialist
New
J
JobgetherHealthcare SaaS
100% remote work within the United States.Full-TimeMiddle
Salary55,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- SQLMicrosoft AccessMicrosoft OfficeSaaSEHRHIPAATechnical supportCustomer support
Requirements
- 2+ years of experience in customer support or technical support.
- 1+ year of experience supporting EHR or healthcare SaaS applications.
- Hands-on experience writing basic SQL queries for data investigation.
- Experience using Microsoft SQL Server Management Studio and Microsoft Access.
- High school diploma or equivalent; two- or four-year degree preferred.
- Strong written and verbal communication skills.
- Ability to manage multiple support tickets and priorities simultaneously.
- Strong problem-solving and analytical skills.
- Proficiency with Microsoft Office and Microsoft 365.
- Ability to work from a dedicated, private workspace suitable for handling confidential health information.
Responsibilities
- Serve as the first point of contact for users through phone, email, and other support channels.
- Receive, investigate, document, and track customer issues through to resolution.
- Diagnose software problems across browsers, devices, and platforms.
- Use Microsoft SQL Server Management Studio, Microsoft Access, and SQL queries to investigate and resolve customer data-related problems.
- Provide practical guidance, best practices, and remote walkthroughs using screen-sharing tools.
- Escalate bugs and complex technical issues to development teams.
- Contribute to user and internal training materials, documentation, and resources.
- Gather feedback and communicate recurring themes and product opportunities to leadership.
View Full Description & ApplyYou'll be redirected to the employer's site
