Property Management Account Manager
J
JobgetherProperty Management
Slovenia, U.S. business hoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Problem SolvingCritical thinkingClient relationship management
Requirements
- Previous professional experience in property management, particularly as a Leasing Agent, Property Management Assistant, Property Manager, or in a comparable property operations position.
- Demonstrated ability to oversee daily property operations, workflows, and team performance.
- Excellent written and verbal English communication skills, with confidence managing clients, tenants, and team members.
- Experience supervising, guiding, delegating to, and holding Virtual Assistants or remote team members accountable.
- Strong critical-thinking and problem-solving abilities, with the confidence to make sound decisions when situations are complex.
- Highly adaptable and resourceful, with a proactive, self-directed, and autodidactic approach.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Availability to work U.S. business hours.
- A quiet, dedicated home-office environment suitable for professional calls and focused work.
- Reliable internet connection of at least 10 Mbps, with a backup internet connection available.
- Dependable electricity with a suitable power backup solution.
- Computer with at least an Intel Core i5 8th generation processor, AMD Ryzen 5, or equivalent.
- At least 8 GB of RAM, with 16 GB or more preferred.
- Windows 10 or higher or a compatible recent version of macOS.
Responsibilities
- Serve as the primary point of contact for client and tenant communications, managing relationships professionally and ensuring timely, effective responses.
- Oversee the day-to-day operations of an assigned property portfolio, maintaining high standards of service and operational performance.
- Manage a portfolio that may range from approximately 70 units for standard performers to 350 units for top performers.
- Handle daily communication workflows, primarily through written correspondence and email, with occasional outbound phone calls.
- Take ownership of portfolio growth, with an initial target of approximately 100 units and the opportunity to scale to 150, 200, or more units based on performance.
- Coordinate workflows and oversee team performance, including supervising, guiding, and holding Virtual Assistants accountable.
- Identify and resolve unusual or complex operational issues that may fall outside established procedures, manuals, or FAQs.
- Apply critical thinking, initiative, and sound judgment to determine appropriate solutions in ambiguous situations.
- De-escalate conflicts with clients and tenants calmly and professionally while maintaining positive relationships.
View Full Description & ApplyYou'll be redirected to the employer's site
