- Deliver interactive online training on products and internal processes using discussions, practical exercises and role-plays.
- Assess product knowledge across existing teams through knowledge checks, exams, certifications and recertifications.
- Develop and update tests, practical assignments and assessment criteria.
- Analyze results, identify individual and team knowledge gaps, and create targeted learning plans.
- Deliver refresher training and reassess progress.
- Collect best practices and real work examples from experienced employees and turn them into practical learning materials.
- Coordinate onboarding training and manage LMS assignments, learning paths, training records and reports.
- Create and update presentations, guides and online courses with internal experts, using feedback and assessment results to improve training.
Presentation skills