Operational Excellence Demand Coordinator

New

CabifyTechnology/Mobility

Location: Buenos Aires / teletrabajo y semanas full remoteFull-TimeMiddle

Salary not disclosed

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Job Details

Experience: At least 3 years
Required Skills: Artificial IntelligenceBusiness IntelligenceMicrosoft Power BITableauMicrosoft ExcelGoogle SheetsLookerPrompt Engineering

Degree in Engineering or a related field.
At least 3 years of experience in process optimization, continuous improvement, or similar roles in technology companies.
At least 2 to 3 years of experience in direct team leadership and management.
Advanced proficiency in Excel and Google Sheets.
Proficiency in Business Intelligence tools (Tableau, Power BI, or Looker) for database queries, visualization, and dashboard development.
Demonstrated ability in analysis and interpretation of key indicators.
Proven experience implementing AI-driven workflows to optimize operational processes.
Ability to manage multiple workstreams and stakeholders simultaneously.
Excellent oral and written communication skills.
Proactive and autonomous approach to work.

Serve as the primary strategic and operational contact for demand audiences (individual and corporate).
Operationalize and control the value proposition to ensure a safe, reliable, and superior service.
Detect improvement opportunities across the passenger and corporate client customer journey.
Identify friction points and establish improvement proposals based on value analysis.
Lead improvement projects focused on effective, scalable, and efficient solutions.
Collaborate with support teams to ensure high-quality customer service.
Optimize critical processes through the implementation of Artificial Intelligence tools (LLMs, Prompt Engineering, OCR) and task automation.
Align global project guidelines for local implementation and communicate market needs to global teams.

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