LATAM E-Commerce Operations Analyst
New
P
Pipe17E-commerce Operations
LATAMFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- ShopifyMicrosoft ExcelRESTful APIsHubSpotGoogle SheetsNetSuiteAsanaZendesk
Requirements
- Recent graduate beginning a career in technology and e-commerce.
- Basic understanding of APIs, data flows, or system integrations (training provided).
- Familiarity with Excel or Google Sheets for data analysis.
- Curiosity about e-commerce platforms such as Shopify or Amazon.
- Strong verbal and written communication skills.
- Detail-oriented with strong organizational skills.
- Comfortable working in a fast-paced, collaborative environment.
- Eagerness to learn technical concepts and apply them.
- Proactive and resourceful attitude with a willingness to research solutions.
- High accountability and ability to take ownership of tasks.
Responsibilities
- Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations.
- Support customers by answering basic operational or technical questions under supervision.
- Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.
- Learn how to configure and test integrations between e-commerce platforms, ERPs, 3PLs, and marketplaces.
- Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly.
- Help monitor sync errors, escalations, and customer-reported issues.
- Work with SAs to track project tasks and deadlines.
- Escalate technical issues to Solution Architects or Support Engineers with clear documentation.
- Contribute to knowledge base articles and internal process documentation.
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