Sr. Solutions Support Engineer
New
W
WizCloud Security
Remote - IrelandFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of hands-on technical experience
- Required Skills
- AWSPythonGCPJavascriptKubernetesAzureLinuxTerraform
Requirements
- 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
- 2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services
- 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
- Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment
- Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
- Proficiency with command-line tools and Linux operating system environments
- Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows
Responsibilities
- Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container/Kubernetes security, identity & access management, network analysis, and data security
- Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms - including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure
- Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring
- Analyze vulnerability findings - triage false positives, validate detection accuracy, investigate SBOM/SCA results, and assess secret detection and patch management coverage
- Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code/version control scanning
- Design and implement automation that scales the support offering - leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
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